Refund & Cancellation Policy

Effective Date: September 16, 2026  ·  GEARU LLC

This policy applies to purchases made through GEARU LLC products. We want you to be satisfied with every purchase. Please read the relevant section for your product.

1. SaaS Subscriptions — SignUpSpark

SignUpSpark subscriptions are billed monthly or annually.

• Cancellation: You may cancel your subscription at any time from your account settings or by contacting us
• Access after cancellation: Your access continues through the end of the current billing period
• No pro-rated refunds: We do not offer pro-rated refunds for unused days in a billing period
• Annual plans: If you cancel an annual plan within 7 days of initial purchase and have not used the service, you may request a full refund. After 7 days, no refunds are issued for annual plans
• Service outages: If our service experiences extended downtime (>24 consecutive hours) due to our fault, we will issue a prorated service credit

2. AquaMetrics WP

For questions about purchases or refunds related to AquaMetrics WP, contact us at neal@gearu.biz. We will review requests on a case-by-case basis.

3. How to Request a Refund

For all refund requests, contact us at:

📧 neal@gearu.biz

Please include:

• Your name and email address used for the purchase
• Order number or subscription ID
• The product or service in question
• Reason for the refund request

We will respond within 2 business days.

4. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out directly — we're happy to work with you.

5. Contact

GEARU LLC
Clayton, CA 94517
neal@gearu.biz